SERVICE

Pre-sales service

After-sales service

Customized service

After-sales Service Commitment

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After the contract is signed, we will actively and promptly collaborate with the buyer and the design department to carry out joint design work, and strictly provide the corresponding electrical design drawings and other technical documents in accordance with the delivery schedule.
During the product manufacturing process or upon product delivery, we sincerely invite your leaders and relevant personnel to visit our company for guidance. We will provide every possible convenience and actively cooperate with the supervision and inspection of the equipment.
While delivering satisfactory products to our customers, we also strive to perfect our after-sales service and buyer training. Based on the specific requirements of our customers, we have developed tailored training programs. In accordance with the requirements of the tender document and drawing on our previous successful training approaches, we have designed two distinct training schemes: supervision-based training and on-site training. The specific implementation procedures are as follows:
Conduct supervision and training for selected personnel: The project-specific personnel responsible for this project will determine the specific content and timing of the training. After obtaining the buyer’s approval, the exact time, location, and method of implementation will be finalized. Based on the confirmed content and schedule, relevant engineers will be assigned to deliver lectures to the designated personnel and address any questions or difficulties they may have. Once the trainees have mastered the theoretical knowledge, the company’s commissioning staff will provide hands-on operational training until the trainees achieve proficiency in the equipment’s operation.

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